Terms and Conditions

Returns

All custom orders are made per customer specifications. All sales are final. If there is a problem with your order, please notify us within 7 days of receiving your order. We can not accept returns on custom apparel due to sizing issues. All custom orders must be reviewed and approved by the customer prior to production starting.

 

Any non-custom items, such as items from our Uniform Corner may be eligible for returns. A restocking fee of 20% will be assessed.

 

Cancellation Policy 

1. Order Cancellation Timeframe

   • Within 24 Hours of Order Placement:
     Full refund, provided no work has begun.

   • After 24 Hours but Before Production Begins:
     A cancellation fee of 15–25% may apply to cover administrative and proofing time.

2. Once Production Has Started:

   • Cancellations are not permitted once garments or materials have been ordered, screens have been burned, embroidery digitizing has been completed, or printing has begun.

   • Customers are responsible for the full cost of the order.

3. Custom Artwork or Digitizing Fees:

   • All artwork or digitizing fees are non-refundable once the work has begun.

4. Rush Orders:

   • No cancellations or refunds for rush orders once placed, due to immediate production scheduling.

5. Refund Processing Time:

   • Approved refunds will be issued within 7–10 business days to the original payment method.

• All cancellations must be submitted in writing via email. Verbal cancellations will not be accepted.

• In the event of cancellation due to delays in customer approvals or responses, we reserve the right to charge for time and materials used up to that point.